Refund Policy

Our “Can we build it?” promise

You fill out our intake before you pay. After payment, we review your intake within 1 business day.

1. If we decide we can't build your site, for any reason, we'll tell you why and refund 100% of your payment.
2. If we need more information, we'll email you a list of the missing items and a deadline of at least 5 business days. You can ask for one extension. If we still don't have what we need by the deadline, or what we receive shows the project is outside our package and you don't want to add the needed option, we'll refund 100% of your payment.
3. Once your intake is approved and work begins: You can cancel for a full refund until we send your first draft. After that, you get a full refund if the finished site doesn't match your approved intake after both revision rounds.
4. Refunds go back to your original payment method. Your bank may take several business days to show it.

Questions

Email hello@flatratesite.com.