Privacy Policy
Last updated: September 25, 2026
DRAFT: pending attorney review. Not in effect.
What we collect
- Intake answers: your name, email, phone, business details, and any files you upload (logos, photos, documents).
- Payment details: handled by Stripe. We never see or store your full card number.
- Emails you send us and our replies.
- Basic site data: standard server logs from Vercel, our hosting provider, and usage data (pages visited, device type, rough location) collected by Google Analytics using cookies.
Why we use it
To review your intake, build your website, register your domain if you ask us to, process payment and refunds, and contact you about your project.
We don't sell your information.
Who we share it with
Only the services we need to do the work:
- Stripe (opens in new tab): payments and refunds
- Our intake form provider: stores your intake answers and uploads
- Vercel (opens in new tab): hosts this website and client preview links
- Google Analytics (opens in new tab): site usage stats. You can opt out with Google's browser add-on (opens in new tab).
- Our email provider, through erase friction: project emails
- An AI writing service: helps draft your website copy from your intake answers
- A domain registrar: when we register a domain for you, your name and contact details go to the registrar, as domain registration requires
How long we keep it
We keep your intake answers, files, and project emails while we build and support your site, and as long as tax and payment records require after that.
Your choices
You can ask us to see, correct, or delete your information by emailing hello@flatratesite.com. We'll delete your intake answers and files from every service listed above, except records we're required to keep for taxes or payments. Domain registration details stay with the registrar while the domain is registered in your name.
Contact
FlatRateSite, hello@flatratesite.com